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     FREQUENTLY ASKED QUESTIONS     

     BOOKING     

  • How do I request service?
    Easy. If you’re a Barker, go into your Brooklyn Bark app and request it. You will receive an email from our scheduling team when a walker is assigned to your pup, kitty or sweet critter. If you haven’t become a Barker yet, that’s also easy. Click on Service Request (top right of each page) to fill out your request. Our Team will get back to you within 24 hours to help you set up a custom tailored account for your pet and set you on your way to Peace of Mind.
  • What are your hours?
    Basic hours for walk and care 10:00am-6:00pm M-F. We can accommodate out-of-hours requests as early as 8am and as late as 8pm on an as-available basis. We offer care on all weekends and holidays (yup, we work them all!) Out-of-hours, weekends and holidays carry a surchage.
  • Can I schedule holiday service?
    We are happy to care for your pet 365 days a year. We are also happy to care for our employees 365 days a year. We do schedule skeleton staff on weekends and holidays to make care available, however, slots fill quickly. The bigger the holiday the quicker they fill. Please book early and enjoy the Brooklyn Bark Peace of Mind that we’ll be there. We observe Federal Holidays. Holiday fees ($15/visit) apply to the entire weekend if the Holiday is on a weekend or considered a “3 day weekend”. New Year's Day, Easter/Passover, Memorial Day Weekend, Juneteeth, Independence Day, Labor Day, Indigenous Peoples' Day, Thanksgiving & Friday after Thanksgiving, Christmas Eve, Christmas Day, Day after Christmas, New Year's Eve

     DOG WALKS     

  • How do I request service?
    Easy. If you’re a Barker, go into your Brooklyn Bark app and request it. You will receive an email from our scheduling team when a walker is assigned to your pup, kitty or sweet critter. If you haven’t become a Barker yet, that’s also easy. Click on Service Request (top right of each page) to fill out your request. Our Team will get back to you within 24 hours to help you set up a custom tailored account for your pet and set you on your way to Peace of Mind.
  • What are your hours?
    Basic hours for walk and care 10:00am-6:00pm M-F. We can accommodate out-of-hours requests as early as 8am and as late as 8pm on an as-available basis. We offer care on all weekends and holidays (yup, we work them all!) Out-of-hours, weekends and holidays carry a surchage.
  • Can I schedule holiday service?
    We are happy to care for your pet 365 days a year. We are also happy to care for our employees 365 days a year. We do schedule skeleton staff on weekends and holidays to make care available, however, slots fill quickly. The bigger the holiday the quicker they fill. Please book early and enjoy the Brooklyn Bark Peace of Mind that we’ll be there. We observe Federal Holidays. Holiday fees ($15/visit) apply to the entire weekend if the Holiday is on a weekend or considered a “3 day weekend”. New Year's Day, Easter/Passover, Memorial Day Weekend, Juneteeth, Independence Day, Labor Day, Indigenous Peoples' Day, Thanksgiving & Friday after Thanksgiving, Christmas Eve, Christmas Day, Day after Christmas, New Year's Eve

     PAYMENTS     

  • How do I request service?
    Easy. If you’re a Barker, go into your Brooklyn Bark app and request it. You will receive an email from our scheduling team when a walker is assigned to your pup, kitty or sweet critter. If you haven’t become a Barker yet, that’s also easy. Click on Service Request (top right of each page) to fill out your request. Our Team will get back to you within 24 hours to help you set up a custom tailored account for your pet and set you on your way to Peace of Mind.
  • What are your hours?
    Basic hours for walk and care 10:00am-6:00pm M-F. We can accommodate out-of-hours requests as early as 8am and as late as 8pm on an as-available basis. We offer care on all weekends and holidays (yup, we work them all!) Out-of-hours, weekends and holidays carry a surchage.
  • Can I schedule holiday service?
    We are happy to care for your pet 365 days a year. We are also happy to care for our employees 365 days a year. We do schedule skeleton staff on weekends and holidays to make care available, however, slots fill quickly. The bigger the holiday the quicker they fill. Please book early and enjoy the Brooklyn Bark Peace of Mind that we’ll be there. We observe Federal Holidays. Holiday fees ($15/visit) apply to the entire weekend if the Holiday is on a weekend or considered a “3 day weekend”. New Year's Day, Easter/Passover, Memorial Day Weekend, Juneteeth, Independence Day, Labor Day, Indigenous Peoples' Day, Thanksgiving & Friday after Thanksgiving, Christmas Eve, Christmas Day, Day after Christmas, New Year's Eve
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