Question 1

What is Brooklyn Bark?

Accepted Answer

Brooklyn Bark  is an award-winning, woman-owned pet care company operating in Brooklyn, New York. We provide dog walking, pet sitting for cat and critters, and in-home daycare, and overnight boarding or sleepover services to pet owners.  We focus on providing attentive and personalized care to each pet, while also ensuring that pet owners have peace of mind knowing their furry family members are in good hands. Brooklyn Bark  is committed to using eco-friendly and sustainable practices, as well as promoting animal welfare and community involvement.

Question 2

What kinds of services does Brooklyn Bark offer?

Accepted Answer

Brooklyn Bark is for all pets! We offer dog walking, cat sits, and even appointments for critters. Whether you have a furry, feathered, or scaly friend, we are here to help. Our team of experienced pet sitters are trained to handle a variety of animals, including dogs, cats, rabbits, guinea pigs, birds, fish, reptiles, and more. We understand that every pet is unique and has their own special needs, so we take the time to get to know your pet and customize our services to fit their individual requirements. If you're looking for reliable, compassionate, and professional pet care services in Brooklyn, look no further than Brooklyn Bark.

Question 3

Can I schedule holiday service?

Accepted Answer

Yes, you can schedule services on holidays, though staffing is limited on these days.

There are no regularly scheduled services on holidays unless a request is submitted and approved in advance. Holidays that fall on a weekend are observed on the nearest business day, with the exception of Easter Sunday. You may request services on both the actual holiday and the observed holiday.

Any approved service performed on either date will be subject to our Holiday Surcharge (see our Rates page for details).

We observe the following holidays:

New Year’s Day
Easter Sunday
Memorial Day
Independence Day
Labor Day
Thanksgiving
Black Friday
Christmas Eve
Christmas Day

We’ll always send reminder emails with specific dates and deadlines for submitting requests or cancellations.

Question 4

How is Brooklyn Bark a better choice than app-based companies?

Accepted Answer

Brooklyn Bark is a local, family-owned pet-sitting company that has been serving Brooklyn since 2010. We have a central office location in Brooklyn Heights and a team of fully trained, background-checked, and insured pet sitters who work exclusively for us with our 24/7 support. Unlike app-based companies, we have direct communication with our sitters and can ensure they are providing the highest level of care for your pet. The support our Care Associates receive come from an administrative team located remotely and in the field.  Additionally, we provide personalized attention and care for each pet, tailored to their unique needs and preferences. Our sitters are not just "gig workers" but rather part of our close-knit team who are passionate about pets and committed to providing the best possible care. When you choose Brooklyn Bark, you can trust that your pet is in good hands.

Question 5

What services does Brooklyn Bark offer for cats?

Accepted Answer

Cats have unique needs that can vary, and that's why we offer several options for cat visits. Our standard cat visit is 30 minutes, which includes feeding, fresh water, litter box cleaning, and playtime. For especially social cats or multi-cat households, we offer extended 45-minute visits where our Care Associates can provide additional playtime and affection. We also offer service add-ons for cats with special needs, such as administering medication or providing extra monitoring.

Our team of professional pet sitters will work with you to create a customized schedule and care plan that meets your cat’s needs and your preferences. Whether it’s a daily visit, a few times a week, or just for special occasions, we’re here to provide quality care and attention to your feline friend.

Question 6

Does Brooklyn Bark offer overnight pet care?

Accepted Answer

Yes, Brooklyn Bark offers overnight care for pets. Our experienced pet sitters can stay in your home (referred to as a Sleepover) or  your pet can stay in the home of one of our trusted sitters (referred to as a Boarding). Our Care Associates provide your pet with the care and attention they need while you are away, its like a staycation for your furry bestie! Overnight care includes feeding, walking, playtime, and any necessary medication administration. The best part? Kennels are never involved unless your pet needs one!

We understand the importance of peace of mind while you are away from your furry family member and will send daily updates and photos to keep you informed. Contact us today to schedule your pet's overnight care with Brooklyn Bark.

Question 7

What Brooklyn neighborhoods does Brooklyn Bark service?

Accepted Answer

What areas of Brooklyn does Brooklyn Bark service?

Brooklyn Bark proudly serves several neighborhoods in Brooklyn, including Park Slope, Carroll Gardens, Cobble Hill, Boerum Hill, Brooklyn Heights, BedStuy, Crown Heights, and Fort Greene. We also offer services in nearby areas, such as Prospect Heights and some areas of Kensington, Red Hook, and Gowanus.  If you're unsure if we service your area, please don't hesitate to contact us and we'll be happy to assist you.

Question 8

What are your business hours?

Accepted Answer

Brooklyn Bark's standard operating hours are from 10 a.m. to 6 p.m. with the last walks of the day preferably starting no later than 5:30 p.m. Do we offer extended business hours? Yes! Brooklyn Bark offers before and after hours appointments on an as-available basis.  If you need an appointment  outside of our standard hours, there is an additional fee.

Question 9

Does Brooklyn Bark have a physical location for daycare or boarding services?

Accepted Answer

No, Brooklyn Bark does not have a store front location for daycare or boarding services. However, we offer alternative options for your pet's care. When you book a daycare or overnight service with us, your pet will have the option of staying in your home with one of our Care Associates or going to the home of one of our Care Associates instead. This allows your pet to stay in a familiar environment  or in a home-like environment to maintain their routine while you are away.

Question 10

How do I become a Brooklyn Bark client?

Accepted Answer

Brooklyn Bark is not an on-demand pet care company and as such we have a client onboarding process. We pride ourselves on our comprehensive onboarding process because it contributes to our outstanding quality of service. For new clients we have two form options. We have an in-depth intake form that will boost you in our queue and is the best option for those seeking service as soon as possible. For those who don't urgently need service, we have a condensed form. You can find a link to the condensed form on our contact page.

Once our Inquiry Team has reviewed your submitted information, they'll coordinate a complimentary Meet and Greet with your primary Care Associate. Meet and Greets are required before the start of any Dog Walking service and are typically required for Alternative Overnight services, however there can be exceptions. Cat and Critter Sitting do not require a Meet and Greet, but you are welcome to request one!

Question 11

What is  Brooklyn Bark's cancellation policy?

Accepted Answer

We prefer a minimum of 24 hours notice for any cancellations. If a cancellations made in less than 24 hours of the scheduled visit, will incur a $10 fee may apply. Cancellations that occur less than 4 hours before the scheduled visit  will be charged in full.

However, we do recognize unforeseen circumstances and emergencies, and we are always willing to work with our clients to find a suitable solution.

Frequently asked questions