Important: Thanksgiving Scheduling Deadlines

Our scheduling team is prepping for our busiest time of year working on getting everyone's schedules settled and making sure the kitties, pups, rabbits, and birds of Brooklyn are all taken care of during the Thanksgiving holiday. 
Please take a moment to check your schedule. If you do not need your regular walk on Thursday and Friday, please request cancelation through your online portal as soon as possible.


A Holiday Fee will be applied to services on Thursday, November 28th - Sunday, December 1st

The deadline to cancel and or book services without a fee is 6 pm on Monday, November 25th

Important Dates

Monday 11/25 @ 6:00 PM - Last Day to Book/Cancel without a fee.

  • Cancellations after this time will be charged 50% of the total service fee. 
  • Bookings after this date will be charged a Late Booking Fee

Tuesday 11/26 @ 6:00 PM - Any cancellations after this date will be charged 100% of the service fee


**At this time, we are completely booked for sleepovers and boardings**


Login

 Please log into your client portal directly via the PetCheck link below.  Your user name and password are the same.

 https://dashboard.petchecktechnology.com/ 


Reminders

Dog walks: Will be completed in a 2 hour window (i.e.12p walks are in the 12p-2p window etc).

Cat Sits: Will be completed in a 4 hour window unless there is timed medication that needs to be administered. 

Weekend care: Please request no later than Thursday at 12PM for care on Saturday and Sunday.

Same Day Requests: If you need same-day service, please make the request via your client portal and ALSO email schedule@bklynbark.com to alert us to your request. 


  Surcharges

  • Weekends: $8 fee for visits booked Saturday and/ or Sunday
  • Off-Hours: $8 fee for visits booked before 10am or after 6pm (subject to availability)
  • Medication: $8 fee for advanced medication (including injections); No charge for meds given with food.
  • Additional Dog: 50% of base service fee for each additional dog; No additional charge for multiple cats.
  • Major Holidays: $12 fee for major holidays and the weekends that immediately proceed or follow them.. These include Memorial Day, Independence Day (2018: July 2, 3, 4 are holiday), Labor Day, Thanksgiving, Black Friday, Christmas Eve/Day, Day after Christmas(12/26), New Years Eve/Day. Please book in advance if you need holiday service.
  • Minor Holidays: $8 fee for minor holidays and holiday weekends (days banks and schools are closed). These include Martin Luther King Jr, Presidents Day, Columbus Day, Veterans Day.
  • Solo Walk: $8 fee for guaranteed solo walk.
  • Pet Transportation: $12 fee for pick up and or drop off for boarding service. 
  • Last Minute Booking: $10 fee for appointments booked after 6pm the business day prior to the service.
  • Cancellation: $10 fee for services canceled the same day after 10am